Terms of Service for 28Natelier
Welcome to www.28natelier.com. We are committed to providing you with a seamless shopping experience and hope you enjoy everything our website has to offer. Please carefully review the following Terms of Service (the “Terms”) before using our website.
The website www.28natelier.com (the "Website") is owned and operated by 28Natelier Fashion and Clothes Designing LLC, trading as 28natelier ("28natelier," "we," "us," or "our"). 28Natelier Fashion and Clothes Designing LLC is a limited liability company incorporated under the laws of the United Arab Emirates.
By using the Website, you agree to be bound by these Terms, along with the Website Terms of Use and the Privacy & Cookie Policy, which collectively govern your use of the Website. If you do not agree with these Terms, you must stop using the Website. We may update these Terms from time to time, and we will notify you of any changes through email, notifications on the Website, or other appropriate means. It is your responsibility to review the Terms before using the Website or our services. By continuing to use the Website, you accept the updated Terms.
1. Eligibility
You must be at least 18 years old and legally capable of entering into binding contracts to use the Website. By using the Website, you affirm that you meet these requirements and are authorized to make payments using one of our accepted payment methods.
2. Prohibition on Commercial Use
The Website and its services are intended for personal use only. We do not offer the Website, products, or services for commercial purposes. We reserve the right to reject Orders that involve unusually large quantities or if we suspect that the purchaser intends to use the products commercially. We may take legal action against those who violate this policy.
3. Placing Orders
When you place an Order on the Website, you agree to purchase the items listed at the prices shown, along with any applicable service charges (e.g., delivery fees, taxes, and duties) at the time of the Order. You will receive an email confirming the receipt of your Order. However, all Orders are subject to acceptance by us. You will be notified once your Order is processed and/or dispatched. We reserve the right to decline Orders at our discretion for reasons such as pricing errors, technical issues, payment issues, suspected fraud, and stock unavailability.
4. Stock Availability
Items added to your basket are not reserved until the Order is fully paid for and accepted. While we strive to provide accurate stock information, availability is subject to change. If an item becomes unavailable after placing an Order, we will notify you and issue a full refund to your original payment method.
5. Cancellation and Changes
You may cancel or modify your Order at any time before it is marked as “Processed.” Once your Order has been processed, changes or cancellations are not possible. If changes are needed, you may return the items following our returns process for a refund and place a new Order for the desired items.
6. Prices
Prices for products on the Website are listed in UAE Dirhams (AED) and do not include delivery fees, taxes, or other applicable charges. Additional charges, including duties and taxes, will be added at checkout. We reserve the right to correct pricing errors without affecting your rights. If a pricing error is detected, we will either cancel the Order, honor the price paid, or refund the difference, depending on the situation.
7. Promotional Codes and Discount Schemes
We may provide promotional codes that offer discounts during checkout. These codes are subject to specific terms and conditions and cannot be combined with other promotions unless explicitly stated. Promotional codes are valid for a limited time and are non-transferable.
8. Payment
We accept payment by Visa, Mastercard, American Express, and Apple Pay. If you use a payment card that processes payments in a different currency, the exchange rate applied by your card issuer may apply, and additional fees may be imposed. By entering your payment details, you confirm that you are authorized to use the selected payment method.
9. Shipping and Delivery
We ship products within the UAE and internationally. Delivery timelines may vary based on location and the availability of stock. For international orders, delays may occur due to customs duty, import duty, and local laws. We are not responsible for delays beyond our control, such as unavailability for delivery or customs delays. We will make reasonable attempts to contact you and arrange for delivery.
10. Returns Process
We offer a return policy for Orders initiated within 7 days of delivery, provided the product is not used or altered and is in its original condition and packaging. Certain items are non-returnable, and these will be clearly marked on the product page. If the product is defective or incorrect, we will process a return and issue a refund, including delivery charges, taxes, and duties. Return shipping costs are the customer’s responsibility.
11. Exchanges
Exchanges are available for size discrepancies or items of the same product, subject to stock availability. Custom products, Orders made with promotional codes, or Buy Now Pay Later purchases are not eligible for exchange. Customers are responsible for the inbound and outbound shipping fees for exchanges.
12. Damaged Goods and Wrong Items
If you receive a damaged or incorrect item, you can return it within 7 days. If confirmed, we will issue a full refund, including delivery charges, or offer a replacement at no additional cost.
13. Refund Process
Refunds for returned items will be processed to your original payment method. Refunds may take up to 14 days depending on your payment provider. Gift items will be refunded to the original purchaser.
14. Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of the Website. Our liability is limited to the amount you paid for the products in question.
15. Intellectual Property Rights
All content on the Website, including text, images, logos, and graphics, is owned by 28Natelier and protected by intellectual property laws. You may not reproduce, distribute, or commercially exploit the content without permission.
16. Indemnity
You agree to indemnify and hold harmless 28Natelier from any claims, damages, or costs arising from your use of the Website or violation of these Terms.
17. Governing Law and Disputes
These Terms are governed by the laws of the United Arab Emirates. Any disputes will be resolved in the courts of Abu Dhabi, UAE.
18. Contact Us
For any questions or concerns regarding these Terms of Service, please contact us at:
Email: 28natelier@28natelier.com
Phone: +971 2 877 6380
Address: Zakher MAAM, Building no. 12, 1st floor
Najda Street, Al Danah
Abu Dhabi, United Arab Emirates
By using the Website, you acknowledge that you have read, understood, and agree to these Terms of Service.