Privacy policy

Privacy & Cookie Policy

This Privacy and Cookie Policy applies to the information collected and processed through the www.28natelier.com website and mobile application and associated customer service channels. We are committed to protecting your privacy, so we want to inform you how your data is collected, used, shared, and stored. The Website is owned and operated by 28Natelier Fashion and Clothes Designing LLC, doing business as 28Natelier, along with its affiliates and subsidiaries, based in the United Arab Emirates. 28Natelier Fashion and Clothes Designing LLC is a limited liability company registered under the laws of the United Arab Emirates, with commercial license number 5485483, and its registered office in Abu Dhabi, UAE.

By accessing the Website or providing information through its associated customer service channels, you consent to the practices outlined in this Privacy and Cookie Policy and our Website Terms and Conditions. Please note that this policy may be updated periodically, and you will be subject to the most recent version available on our Website. It is your responsibility to regularly review the Privacy and Cookie Policy for any updates.

Information We May Collect

We (and our authorized service providers) collect information that you provide through the Website, other websites operated by us, or any associated customer service channels, including phone, email, Personal Shopping visits, or Live Chat (when available). Additionally, we collect information when you visit our Website or other websites we operate, as well as from third parties who are authorized to share your data with us. We may collect some of this information even if you are not a registered user or do not complete a purchase. The types of information we may collect include:

  • Contact and Personal Information: Name, delivery address, phone number, email address, billing and payment details, date of birth, gift recipient details, gender, nationality, and Personal Shopping preferences.
  • Website Usage Data: Your location, the URL used to access the Website, browser or device type/unique fingerprint, IP address, domain type, pages visited, search terms entered, and items clicked on.
  • Transaction Data: Orders placed, items purchased, order date and time, as well as incomplete orders or discarded items in your basket, along with preferences and any requested item personalization.
  • Third-Party Information: Data from couriers, payment providers, or through the Amber Program.
  • Survey, Competition, or Registration Data: Information provided via online or offline surveys, competitions, or product registrations.

 

Please note that your full payment card details are only used for transaction processing and are not stored, sold, or rented by us. These details are managed by trusted, certified partners who ensure that your payment information remains secure during the transaction.

If you provide the information of a third party, you confirm that you have obtained their consent.

Cookies

Our Website uses first-party cookies (small files sent to your device) and other similar technologies that we can access on future visits. We may also use third-party cookies.

There are five types of cookies used:

Website Functionality Cookies

These enable you to navigate the Website and use features like shopping baskets.

Website Analytics Cookies

We use these to measure and analyse how customers use the Website, helping us improve your experience.

Customer Preference Cookies

These cookies remember your preferences (e.g., username, language, or location) to make your browsing more personalized.

Targeting or Advertising Cookies

These cookies help deliver relevant ads and measure the effectiveness of our advertising campaigns.

Third-Party Service Provider Cookies

Authorized third parties may place cookies on your device to provide a better, faster, and more secure experience.

By using our website, you consent to the placement and access of these cookies by us and our third-party partners. You can delete cookies from your device via your browser settings but be aware that disabling cookies may limit access to certain parts of the Website.

The cookies we use do not collect any personally identifiable information. They simply track anonymous browsing data, such as:

  • Website Usage: Which pages you visit and how long you spend on them.
  • Product Preferences: The types of products you view or purchase.
  • Device Information: Your browser type and screen resolution.

 

This information is used to improve our website’s performance, enhance user experience, and tailor our marketing efforts. Please be assured that your privacy is our top priority.

 

How We Use Your Information

We (and/or our partners and service providers) may use your data for the following purposes:

  • To process and fulfil your Order or provide services you request.
  • To verify and complete financial transactions, including credit checks or fraud detection.
  • To assist with customer service queries and provide information you request.
  • To manage your account and improve your shopping experience.
  • For analysis, marketing, and promotional purposes, subject to your consent.
  • To enhance the Website and services we offer.
  • For fraud prevention and legal compliance.

 

Who We May Share Your Information With

We may disclose your information to legal, regulatory, and governmental authorities as required by applicable laws and regulations.

Contacting Us and Opting Out

If you have any questions about this Privacy and Cookie Policy, you can contact us by emailing 28natelier@28natelier.com

Upon registering with us, you can choose to receive marketing communications. If you receive any marketing messages, you will have the option to unsubscribe. You can update your marketing preferences at any time by contacting us.

You can also request corrections to your data by contacting us, or in certain cases, you may update it directly via your account.

Protecting Your Data

Your information is stored securely on our servers, and all payment transactions are encrypted. You are responsible for keeping your account credentials confidential. We have implemented various security measures to protect your data. However, please note that the transmission of information over the internet is never completely secure, and data transmission is at your own risk.

Your data may be transferred and stored in countries outside the UAE, and we require third parties to secure and treat your data confidentially.

Third-Party Websites

This Privacy and Cookie Policy does not apply to third-party websites linked to our website. We are not responsible for the privacy practices of those sites, and you should review their policies separately.